Symptom

Cause

Resolution

Anyone can access the Internet even without signing in

2hotspot controller is not running

From the 2hotspot controller system tray icon  select Start to start the 2hotspot controller

2hotspot controller has not joined any network

From the 2hotspot controller system tray icon  select Join Network and follow the instructions.

Private Connection is configured as Internet Connection

From the 2hotspot controller system tray icon  Select the Internet Connections menu and uncheck the Private Connection (your Internet connection need to be checked).

Cannot access the Internet from the 2hotspot controller computer

Internet Connection is configured as a Private Connection

Right click the 2hotspot controller system tray icon  and select Stop . Try to access the Internet to validate the 2hotspot controller is indeed the cause of the problem.

If you can access the Internet while the 2hotspot controller is offline. Right click the 2hotspot controller system tray icon  and click Start , then select the Internet Connections menu and check the Internet connection (your private connection should not to be checked).

Your computer Internet connection is not working

From the 2hotspot controller system tray icon  select Stop to stop the 2hotspot controller. 
While 2hotspot controller if offline  try to access the Internet to validate the 2hotspot controller is indeed the cause of the problem.

If you still can not access the Internet, then make sure you configured your Internet connection properly. You may need to call you ISP for connection support, and if you do that specify which method (Ethernet, USB, PPPoE) you wish to use.

If nothing else work try uninstalling the 2hotspot controller and restarting your machine.

If uninstalling the 2hotspot controller solves your problem please report it to driver-support@2hotspot.com. In your incident report include a screen shot of you Internet Connection Property page. You can take such a screen shot by right clicking on your Internet Connection then select Properties, then while you hold down the <Ctrl> button press and release the <PrtSc> button, then paste the screen shot in your email program using  <Ctrl> + V.

Can not access the Internet from test computer

You did not sign-in to the hotspot.

On your test machine open a web browser, try to access any web site; you will be redirected to your hotspot portal page to sign-in or sign-up.

Only after you sign-in you can access the Internet using other programs.

Internet Connection Sharing (ICS) is not configured

Repeat the instructions to configure Internet Connection Sharing. In some cases Internet Connection Sharing need to disabled and then re-enabled..

Another DHCP Server is running

Disable the DHCP server on your wireless router.

Disconnect and then reconnect your test machine to the 2HOTSPOT wireless network.

On your test computer click lick Start ► Run, in the dialog type appwiz.cpl and click OK,. The Microsoft Windows XP command prompt appears. Type ipconfig and press Enter.

Ensure the test computer shows the mshome.net as ‘Connection-specific DNS Suffix’. This validates that your test computer receives its IP via Internet Connection Sharing and not a different DHCP server.

2hotspot controller will not start

2hotspot controller has not been properly installed.

Uninstall the 2hotspot controller, restart your machine, then reinstall the 2hotspot controller, making sure you set Driver Signing warnings to Ignore, or you click Continue Anyway when prompted.

To uninstall the 2hotspot controller, click Start ► Run, in the dialog type appwiz.cpl and click OK, wait for the application list to fill, then scroll down to 2hotspot controller, and click remove. You need to restart your PC to complete the uninstall process.